If you want to be able to restore your files from a lost or dead computer, *do not buy this service.* When my laptop died and I attempted to restore my files, I found that iDrive does not note when you delete a file, thus it preserves ALL files you have ever created - AND duplicates of files (previous versions) if you temporarily had them in different locations - mixed in with all your good files. My files are gone and can not be retrieved. I have contacted customer service, FB messenger, public relations and all have informed me of the same thing. And I mistakenly trusted them with this data. Family Pictures, written works, songs I’ve composed, business models, inventions. In this age our lives are often created and stored as data. They did exactly the opposite- they deleted them. This is the one and only service of this business. Will very likely see them in court for damages. The money associated with my files will never come to fruition. I was unaware of this possibility- I was unaware of the issue with auto renew. I had an auto renew set up, had been a costumer since 2015 and because there was an issue with the auto renew they deleted all of my files. They are allowed to delete your files after 10 days of plan cancellation. I will encourage everyone to go elsewhere for business. I have also run some test restores of individual files and small folders of images, and had no problems with these. To be fair, it looks good value, and the actual backup engine looks pretty solid - I have had no crashes or stoppages in the week I have been running it - so maybe the issues I have described will not matter to some people. Coupled with the way that iDrive works with DELETED and MOVED files and folders (noted from other reviews here), and the nightmare this could give you in a restore situation I think that iDrive could do with a re-think. Left to its own devices I would have no backup of new and changed files for maybe weeks, until the external drive had eventually finished its initial backup! I had to physically STOP the external drive backup (pausing it did not work) and then START the backup of the C: drive before it backed up my work over the past 3 days! Worse still, iDrive did not warn me that the CDP type backups could never run if there was big disk backing up over a long period. The reason? iDrive was slowly backing up an external drive (used for pics and video files) for the last 3 days, and the software did not have the common sense to pause this backup to squeeze in backups of my new or changed "live" files and then continue with the external drive. (Edited 3.12.18) After installing and running iDrive for 3 days, I found that the "Continuous Data Protection" (CDP) was NOT ACTUALLY DOING ANYTHING and my new/changed files were not being backed up in the course of the day. Solid overall - but suggest the versioning and CDP feature could be better
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